/* ========================================
   FIXITY — MESSAGGI
   ======================================== */

.chat-container {
    width: min(1440px, calc(100% - 48px));
    height: calc(100dvh - 116px);
    min-height: 560px;
    margin: 22px auto 24px;
    display: grid;
    grid-template-columns: 342px minmax(0, 1fr);
    overflow: hidden;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: 26px;
    box-shadow: 0 16px 42px rgba(15, 15, 15, .07);
}

#chat-right {
    display: contents;
}

#chat-right > section {
    height: 100%;
    min-width: 0;
    overflow: hidden;
}

/* ---------- Colonna conversazioni ---------- */
.chat-sidebar {
    display: flex;
    flex-direction: column;
    min-height: 0;
    overflow: hidden;
    background: #FCFCFC;
    border-right: 1px solid var(--border);
}

.chat-sidebar__header {
    padding: 23px 20px 19px;
}

.chat-sidebar__title {
    display: flex;
    align-items: center;
    gap: 11px;
}

.chat-sidebar__title-icon,
.chat-header__avatar {
    display: grid;
    place-items: center;
    flex: 0 0 auto;
    width: 38px;
    height: 38px;
    color: var(--text);
    background: #FFF3BC;
    border-radius: 13px;
}

.chat-header--request-trigger { cursor: default; }
.mobile-request-details-modal { display: none; }

.chat-sidebar__title-icon svg,
.chat-header__avatar svg,
.conversation-avatar svg,
.support-placeholder__icon svg {
    width: 20px;
    height: 20px;
    fill: none;
    stroke: currentColor;
    stroke-width: 1.9;
    stroke-linecap: round;
    stroke-linejoin: round;
}

.chat-sidebar__title h2 {
    margin: 0;
    color: var(--text);
    font-size: 1.14rem;
    line-height: 1.15;
    letter-spacing: -.02em;
}

.chat-sidebar__title p {
    margin-top: 3px;
    color: var(--text-muted);
    font-size: .78rem;
}

.conversations-list {
    flex: 1;
    min-height: 0;
    overflow-y: auto;
    padding: 2px 10px 10px;
}

.chat-sidebar__search-area {
    display: block;
    padding: 0 20px 14px;
    background: #FFFFFF;
}

.chat-sidebar__search {
    display: flex;
    align-items: center;
    gap: 10px;
    height: 42px;
    padding: 0 13px;
    color: #8A8A8A;
    background: #F5F5F5;
    border: 1px solid transparent;
    border-radius: 999px;
    transition: border-color var(--duration) var(--ease), background var(--duration) var(--ease);
}

.chat-sidebar__search:focus-within {
    background: #FFFFFF;
    border-color: #171717;
}

.chat-sidebar__search svg {
    flex: 0 0 auto;
    width: 17px;
    height: 17px;
    fill: none;
    stroke: currentColor;
    stroke-width: 1.9;
    stroke-linecap: round;
}

.chat-sidebar__search input {
    width: 100%;
    min-width: 0;
    padding: 0;
    color: var(--text);
    font: inherit;
    font-size: .88rem;
    background: transparent;
    border: 0;
    outline: 0;
    box-shadow: none;
    appearance: none;
    -webkit-appearance: none;
}

.chat-sidebar__search input::placeholder {
    color: #969696;
    opacity: 1;
}

.conversation-search-empty {
    margin: 0;
    padding: 18px 8px;
    color: var(--text-muted);
    font-size: .86rem;
    text-align: center;
}

.conversation-item {
    display: flex;
    align-items: center;
    gap: 11px;
    min-width: 0;
    margin: 2px 0;
    padding: 11px 10px;
    border: 1px solid transparent;
    border-radius: 16px;
    cursor: pointer;
    transition: background var(--duration) var(--ease), border-color var(--duration) var(--ease), transform var(--duration) var(--ease);
}

.conversation-item:hover {
    background: #F3F3F3;
}

.conversation-item:active {
    transform: scale(.99);
}

.conversation-item.active {
    background: #FFF9E6;
    border-color: #F3E5A8;
}

.conversation-avatar {
    display: grid;
    place-items: center;
    flex: 0 0 43px;
    width: 43px;
    height: 43px;
    overflow: hidden;
    color: var(--text);
    background: #ECECEC;
    border-radius: 14px;
    font-size: .85rem;
    font-weight: 800;
    letter-spacing: -.02em;
}

.conversation-avatar--support,
.chat-header__avatar--support {
    color: #765B00;
    background: #FFF0B1;
}

.conversation-info {
    flex: 1;
    min-width: 0;
}

.conversation-name {
    margin-bottom: 3px;
    overflow: hidden;
    color: var(--text);
    font-size: .88rem;
    font-weight: 800;
    line-height: 1.2;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.conversation-preview {
    overflow: hidden;
    color: var(--text-secondary);
    font-size: .77rem;
    line-height: 1.25;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.conversation-meta {
    display: flex;
    flex: 0 0 auto;
    flex-direction: column;
    align-items: flex-end;
    gap: 5px;
}

.conversation-time {
    color: var(--text-muted);
    font-size: .68rem;
    white-space: nowrap;
}

.unread-badge,
.support-badge {
    display: none;
    align-items: center;
    justify-content: center;
    min-width: 18px;
    height: 18px;
    padding: 0 5px;
    color: #161616;
    background: #FFD84D;
    border-radius: 9px;
    font-size: .65rem;
    font-weight: 800;
}

.chat-empty-state {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 48px 28px;
    color: var(--text-secondary);
    text-align: center;
}

.chat-empty-state svg {
    width: 42px;
    height: 42px;
    margin-bottom: 13px;
    padding: 10px;
    color: var(--text);
    background: #FFF3BC;
    border-radius: 14px;
    stroke-width: 1.8;
}

.chat-empty-state p {
    margin-bottom: 4px;
    color: var(--text);
    font-size: .9rem;
    font-weight: 800;
}

.chat-empty-state small {
    color: var(--text-muted);
    font-size: .77rem;
    line-height: 1.4;
}

.chat-sidebar__divider {
    margin: 8px 20px 6px;
    color: var(--text-muted);
    font-size: .65rem;
    font-weight: 800;
    letter-spacing: .1em;
    text-transform: uppercase;
}

.conversation-item--support {
    margin: 0 10px 12px;
}

/* ---------- Area conversazione ---------- */
.chat-main {
    position: relative;
    display: flex;
    flex-direction: column;
    min-height: 0;
    background: var(--surface);
}

.chat-placeholder,
.support-placeholder {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    min-height: 100%;
    padding: 40px;
    color: var(--text-secondary);
    text-align: center;
}

.chat-placeholder svg {
    width: 58px;
    height: 58px;
    margin-bottom: 18px;
    padding: 14px;
    color: #8A8A8A;
    background: #F2F2F2;
    border-radius: 50%;
    stroke-width: 1.7;
}

.chat-placeholder h3 {
    margin-bottom: 6px;
    color: var(--text);
    font-size: 1.18rem;
    letter-spacing: -.025em;
}

.chat-placeholder p {
    max-width: 300px;
    color: var(--text-muted);
    font-size: .86rem;
    line-height: 1.5;
}

.chat-active {
    display: flex;
    flex-direction: column;
    min-height: 0;
    height: 100%;
}

.chat-header {
    display: flex;
    align-items: center;
    gap: 11px;
    flex-shrink: 0;
    min-height: 76px;
    padding: 14px 24px;
    background: rgba(255, 255, 255, .94);
    border-bottom: 1px solid #EEEEEE;
}

.chat-header__info {
    flex: 1;
    min-width: 0;
}

.chat-header__info h3 {
    margin: 0 0 2px;
    overflow: hidden;
    color: var(--text);
    font-size: .98rem;
    font-weight: 800;
    line-height: 1.2;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.chat-header__info p {
    margin: 0;
    overflow: hidden;
    color: var(--text-secondary);
    font-size: .77rem;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.chat-header__avatar {
    width: 40px;
    height: 40px;
    background: #ECECEC;
    border-radius: 14px;
    font-size: .8rem;
    font-weight: 800;
}

.chat-privacy-warning {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-shrink: 0;
    margin: 10px 18px 0;
    padding: 9px 12px;
    color: #685200;
    background: #FFF9E6;
    border-radius: 12px;
    font-size: .74rem;
    line-height: 1.35;
}

.chat-privacy-warning svg {
    flex: 0 0 auto;
    width: 17px;
    height: 17px;
    fill: none;
    stroke: currentColor;
    stroke-width: 1.8;
    stroke-linecap: round;
    stroke-linejoin: round;
}

.messages-container {
    display: flex;
    flex: 1;
    flex-direction: column;
    gap: 8px;
    min-height: 0;
    overflow-y: auto;
    padding: 22px 24px;
    background: #FBFBFB;
}

.message {
    display: flex;
    flex-direction: column;
    max-width: min(68%, 520px);
    animation: message-enter .28s var(--ease);
}

@keyframes message-enter {
    from { opacity: 0; transform: translateY(6px); }
    to { opacity: 1; transform: translateY(0); }
}

.message--sent {
    align-items: flex-end;
    align-self: flex-end;
}

.message--received {
    align-items: flex-start;
    align-self: flex-start;
}

.message-content {
    padding: 10px 13px;
    overflow-wrap: anywhere;
    border-radius: 18px;
    font-size: .9rem;
    line-height: 1.45;
}

.message--sent .message-content {
    color: #FFFFFF;
    background: #171717;
    border-bottom-right-radius: 5px;
}

.message--received .message-content {
    color: var(--text);
    background: #FFFFFF;
    border: 1px solid #E7E7E7;
    border-bottom-left-radius: 5px;
}

.message-time {
    margin-top: 4px;
    padding: 0 3px;
    color: var(--text-muted);
    font-size: .67rem;
}

.chat-img {
    display: block;
    max-width: min(280px, 100%);
    max-height: 280px;
    border-radius: 12px;
    cursor: zoom-in;
    object-fit: cover;
}

.chat-input-area {
    flex-shrink: 0;
    padding: 15px 20px 18px;
    background: #FFFFFF;
    border-top: 1px solid #EEEEEE;
}

.chat-input-form {
    display: flex;
    align-items: center;
    gap: 8px;
    max-width: 900px;
    margin: 0 auto;
}

.chat-input-form input {
    flex: 1;
    min-width: 0;
    height: 46px;
    padding: 0 16px;
    color: var(--text);
    background: #F6F6F6;
    border: 1px solid transparent;
    border-radius: 16px;
    outline: none;
    font-size: .9rem;
    transition: background var(--duration) var(--ease), border-color var(--duration) var(--ease), box-shadow var(--duration) var(--ease);
}

.chat-input-form input::placeholder {
    color: #9A9A9A;
}

.chat-input-form input:focus {
    background: #FFFFFF;
    border-color: #D8D8D8;
    box-shadow: 0 0 0 3px rgba(255, 216, 77, .28);
}

.chat-img-btn,
.chat-send-btn {
    display: grid;
    place-items: center;
    flex: 0 0 auto;
    width: 44px;
    height: 44px;
    border-radius: 15px;
    transition: transform var(--duration) var(--ease), background var(--duration) var(--ease), box-shadow var(--duration) var(--ease);
}

.chat-img-btn {
    color: var(--text);
    background: #F2F2F2;
}

.chat-img-btn:hover {
    background: #E8E8E8;
}

.chat-send-btn {
    color: #151515;
    background: #FFD84D;
    box-shadow: 0 5px 12px rgba(225, 180, 24, .2);
}

.chat-send-btn:hover {
    background: #F4C932;
    transform: translateY(-1px);
}

.chat-send-btn:active,
.chat-img-btn:active {
    transform: scale(.95);
}

.chat-img-btn svg,
.chat-send-btn svg {
    width: 19px;
    height: 19px;
    fill: none;
    stroke: currentColor;
    stroke-linecap: round;
    stroke-linejoin: round;
}

/* ---------- Assistenza ---------- */
.support-new-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    flex: 0 0 auto;
    padding: 9px 12px;
    color: var(--text);
    background: #FFD84D;
    border-radius: 12px;
    font-size: .77rem;
    font-weight: 800;
    transition: background var(--duration) var(--ease), transform var(--duration) var(--ease);
}

.support-new-btn:hover {
    background: #F4C932;
    transform: translateY(-1px);
}

.support-new-btn svg {
    width: 15px;
    height: 15px;
    fill: none;
    stroke: currentColor;
    stroke-width: 2;
    stroke-linecap: round;
}

.support-form-wrap {
    flex-shrink: 0;
    padding: 17px 20px;
    background: #FBFBFB;
    border-bottom: 1px solid #ECECEC;
}

.support-form-wrap__title {
    margin: 0 0 10px;
    color: var(--text-muted);
    font-size: .67rem;
    font-weight: 800;
    letter-spacing: .09em;
}

.support-input,
.support-textarea {
    display: block;
    width: 100%;
    padding: 11px 13px;
    color: var(--text);
    background: #FFFFFF;
    border: 1px solid #E1E1E1;
    border-radius: 13px;
    outline: none;
    font-size: .84rem;
    transition: border-color var(--duration) var(--ease), box-shadow var(--duration) var(--ease);
}

.support-input { margin-bottom: 8px; }

.support-textarea {
    min-height: 78px;
    resize: vertical;
}

.support-input:focus,
.support-textarea:focus {
    border-color: #DAB433;
    box-shadow: 0 0 0 3px rgba(255, 216, 77, .24);
}

.support-form-wrap__actions {
    display: flex;
    justify-content: center;
    gap: 9px;
    margin-top: 12px;
}

.support-submit-btn,
.support-cancel-btn {
    min-width: 142px;
    padding: 10px 15px;
    border: 1px solid transparent;
    border-radius: 13px;
    font-size: .8rem;
    font-weight: 800;
    transition: background var(--duration) var(--ease), border-color var(--duration) var(--ease), transform var(--duration) var(--ease);
}

.support-submit-btn {
    color: var(--text);
    background: #FFD84D;
}

.support-submit-btn:hover { background: #F4C932; }

.support-cancel-btn {
    color: var(--text);
    background: #FFFFFF;
    border-color: #DEDEDE;
}

.support-cancel-btn:hover { background: #F4F4F4; }

.support-ticket-list {
    display: flex;
    flex: 0 0 auto;
    flex-direction: column;
    gap: 5px;
    max-height: 164px;
    overflow-y: auto;
    padding: 10px 14px;
    background: #FFFFFF;
    border-bottom: 1px solid #ECECEC;
}

.support-ticket-item {
    display: flex;
    align-items: center;
    gap: 9px;
    min-height: 38px;
    padding: 8px 10px;
    color: var(--text);
    background: #FAFAFA;
    border: 1px solid transparent;
    border-radius: 11px;
    cursor: pointer;
    transition: background var(--duration) var(--ease), border-color var(--duration) var(--ease);
}

.support-ticket-item:hover { background: #F2F2F2; }

.support-ticket-item.active {
    background: #FFF9E6;
    border-color: #F3E5A8;
}

.support-ticket-item__status-dot {
    flex: 0 0 7px;
    width: 7px;
    height: 7px;
    border-radius: 50%;
}

.support-ticket-item__subject {
    flex: 1;
    min-width: 0;
    overflow: hidden;
    color: var(--text);
    font-size: .78rem;
    font-weight: 700;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.support-ticket-item__state {
    color: var(--text-muted);
    font-size: .65rem;
    text-transform: capitalize;
    white-space: nowrap;
}

.support-messages-area {
    background: #FBFBFB;
}

#support-messages .message--received .message-content {
    background: #FFFFFF;
    border-color: #E7E7E7;
}

.support-placeholder__icon {
    display: grid;
    place-items: center;
    width: 52px;
    height: 52px;
    margin-bottom: 13px;
    color: #765B00;
    background: #FFF0B1;
    border-radius: 17px;
}

.support-placeholder__icon svg {
    width: 23px;
    height: 23px;
}

.support-placeholder__title {
    margin-bottom: 4px;
    color: var(--text);
    font-size: 1rem;
    font-weight: 800;
}

.support-placeholder__sub {
    color: var(--text-muted);
    font-size: .82rem;
}

.support-messages__state {
    margin: auto;
    color: var(--text-muted);
    font-size: .82rem;
    text-align: center;
}

/* ---------- Mobile ---------- */
.mobile-back-btn {
    display: none;
    align-items: center;
    justify-content: center;
    flex: 0 0 auto;
    width: 36px;
    height: 36px;
    color: var(--text);
    background: #F3F3F3;
    border-radius: 12px;
    font-size: 0;
}

.mobile-back-btn svg {
    width: 19px;
    height: 19px;
    stroke-linecap: round;
    stroke-linejoin: round;
}

@media (max-width: 768px) {
    .chat-container {
        width: 100%;
        height: calc(100dvh - 70px - 92px);
        min-height: 0;
        margin: 0;
        border: 0;
        border-radius: 0;
        box-shadow: none;
        grid-template-columns: 1fr;
    }

    .chat-sidebar { display: flex; }
    .chat-main { display: none; }
    .chat-container.chat-open .chat-sidebar { display: none; }
    .chat-container.chat-open .chat-main { display: flex; }

    .chat-sidebar__header { padding: 17px 16px 14px; }
    .conversations-list { padding-right: 9px; padding-left: 9px; }
    .conversation-item { padding: 11px 9px; }
    .conversation-item--support { margin-right: 9px; margin-left: 9px; }

    .chat-header { min-height: 68px; padding: 11px 14px; }
    .mobile-back-btn { display: inline-flex; }
    .chat-privacy-warning { margin: 8px 12px 0; font-size: .7rem; }
    .messages-container { padding: 16px 14px; }
    .message { max-width: 86%; }
    .chat-input-area { padding: 11px 12px calc(13px + env(safe-area-inset-bottom)); }
    .chat-input-form { gap: 7px; }
    .chat-img-btn, .chat-send-btn { width: 42px; height: 42px; border-radius: 14px; }
    .chat-input-form input { height: 42px; padding: 0 13px; border-radius: 14px; }

    .support-new-btn { padding: 9px 10px; }
    .support-form-wrap { padding: 14px; }
    .support-ticket-list { max-height: 145px; padding: 8px 10px; }
    .support-submit-btn, .support-cancel-btn { min-width: 0; flex: 1; }
}

@media (max-width: 380px) {
    .support-new-btn { font-size: 0; width: 38px; height: 38px; padding: 0; justify-content: center; }
    .support-new-btn svg { width: 17px; height: 17px; }
}

/* ========================================
   VARIANTE CHAT — ispirazione WhatsApp, palette Fixity
   ======================================== */
.chat-container {
    width: 100%;
    height: calc(100dvh - 70px);
    min-height: 0;
    margin: 0;
    grid-template-columns: 390px minmax(0, 1fr);
    border: 0;
    border-radius: 0;
    box-shadow: none;
}

.chat-sidebar {
    background: #FFFFFF;
    border-right-color: #E5E5E5;
}

.chat-sidebar__header {
    display: flex;
    align-items: center;
    padding: 20px;
    background: #FFFFFF;
    border-bottom: 0;
}

.chat-sidebar__title-icon {
    width: 40px;
    height: 40px;
    color: #171717;
    background: #E9E9E9;
    border-radius: 50%;
}

.chat-sidebar__title h2 {
    font-size: 1.24rem;
    letter-spacing: -.025em;
}

.chat-sidebar__title p { font-size: .75rem; }

.conversations-list {
    padding: 10px;
    background: #FFFFFF;
}

.conversation-item {
    gap: 12px;
    min-height: 70px;
    margin: 0 0 7px;
    padding: 11px 12px;
    background: transparent;
    border: 1px solid transparent;
    border-radius: 17px;
}

.conversation-item:hover {
    background: #F4F4F4;
    border-color: transparent;
}

.conversation-item.active {
    background: #F4F4F4;
    border-color: transparent;
    box-shadow: none;
}

.conversation-avatar {
    flex-basis: 48px;
    width: 48px;
    height: 48px;
    background: #E9E9E9;
    border-radius: 50%;
}

.conversation-avatar--support,
.chat-header__avatar--support {
    color: #171717;
    background: #FFD84D;
}

.conversation-name { font-size: .9rem; }
.conversation-preview { font-size: .78rem; }
.conversation-time { font-size: .68rem; }

.chat-sidebar__divider {
    margin: 4px 10px 6px;
    padding: 14px 8px 4px;
    background: #FFFFFF;
    border-top: 1px solid #ECECEC;
    border-bottom: 0;
}

.conversation-item--support {
    margin: 0 10px 10px;
}

/* Le conversazioni occupano lo spazio disponibile: l'assistenza resta in fondo. */
.chat-sidebar .conversations-list {
    flex: 1 1 auto;
    max-height: none;
}

.chat-header {
    min-height: 64px;
    padding: 12px 20px;
    background: #FFFFFF;
    border-bottom-color: #ECECEC;
}

.chat-header__avatar {
    width: 40px;
    height: 40px;
    color: #171717;
    background: #E7E7E7;
    border-radius: 50%;
}

.chat-header__info h3 { font-size: .94rem; }

.chat-privacy-warning {
    margin: 0;
    padding: 8px 18px;
    color: #665100;
    background: #FFF6D0;
    border-radius: 0;
    font-size: .72rem;
}

.messages-container {
    gap: 5px;
    padding: 20px 7%;
    background-color: #FFFFFF;
    background-image: none;
}

.message {
    max-width: min(66%, 580px);
    animation-duration: .2s;
}

.message-content {
    padding: 8px 11px;
    border-radius: 10px;
    font-size: .88rem;
    box-shadow: 0 1px 1px rgba(15, 15, 15, .06);
}

.message--sent .message-content {
    color: #181818;
    background: #FFD84D;
    border-bottom-right-radius: 2px;
}

.message--received .message-content {
    background: #FFFFFF;
    border-color: #E4E4E4;
    border-bottom-left-radius: 2px;
    box-shadow: none;
}

.message-time { color: #7C7C7C; }

.chat-input-area {
    padding: 10px 16px;
    background: transparent;
    border-top: 0;
}

.chat-input-form { max-width: none; }

/* Il modulo va rimosso del tutto quando lo stato della richiesta blocca la chat. */
.chat-input-form[hidden] { display: none !important; }

.chat-input-form input {
    height: 44px;
    background: #FFFFFF;
    border-color: #FFFFFF;
    border-radius: 22px;
}

.chat-input-form input:focus {
    border-color: #E3C03B;
    box-shadow: 0 0 0 3px rgba(255, 216, 77, .22);
}

/* Compositore essenziale: solo messaggio e invio. */
#message-form,
#support-message-form {
    gap: 4px;
    padding: 4px 4px 4px 15px;
    background: #FFFFFF;
    border: 1px solid #E4E4E4;
    border-radius: 24px;
    transition: border-color var(--duration) var(--ease), box-shadow var(--duration) var(--ease);
}

#message-form:focus-within,
#support-message-form:focus-within {
    border-color: #E3C03B;
    box-shadow: 0 0 0 3px rgba(255, 216, 77, .18);
}

#message-form input,
#message-form input:focus,
#support-message-form input,
#support-message-form input:focus {
    height: 38px;
    padding: 0;
    background: transparent;
    border-color: transparent;
    box-shadow: none;
}

#message-form .chat-send-btn,
#support-message-form .chat-send-btn {
    width: 38px;
    height: 38px;
    background: #FFD84D;
}

#message-form .chat-send-btn svg,
#support-message-form .chat-send-btn svg {
    width: 17px;
    height: 17px;
}

.chat-input-locked {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    min-height: 44px;
    padding: 9px 15px;
    color: #6B5600;
    background: #FFF5CC;
    border-radius: 15px;
    text-align: left;
}

.chat-input-locked[hidden] { display: none; }

.chat-input-locked__icon {
    display: grid;
    place-items: center;
    flex: 0 0 auto;
    width: 28px;
    height: 28px;
    color: #171717;
    background: #FFD84D;
    border-radius: 9px;
}

.chat-input-locked__icon svg {
    width: 15px;
    height: 15px;
    fill: none;
    stroke: currentColor;
    stroke-width: 2;
    stroke-linecap: round;
    stroke-linejoin: round;
}

.chat-input-locked__copy {
    display: grid;
    gap: 2px;
    min-width: 0;
}

.chat-input-locked__copy strong {
    color: #28220D;
    font-size: .76rem;
    line-height: 1.2;
}

.chat-input-locked__copy > span {
    color: #77652A;
    font-size: .69rem;
    line-height: 1.3;
}

.chat-input-locked[data-state="rifiutata"],
.chat-input-locked[data-state="annullata"],
.chat-input-locked[data-state="completata"] {
    color: #5D5D5D;
    background: #F0F0F0;
}

.chat-input-locked[data-state="rifiutata"] .chat-input-locked__icon,
.chat-input-locked[data-state="annullata"] .chat-input-locked__icon,
.chat-input-locked[data-state="completata"] .chat-input-locked__icon {
    color: #353535;
    background: #DEDEDE;
}

.chat-input-locked[data-state="rifiutata"] .chat-input-locked__copy strong,
.chat-input-locked[data-state="annullata"] .chat-input-locked__copy strong,
.chat-input-locked[data-state="completata"] .chat-input-locked__copy strong {
    color: #353535;
}

.chat-input-locked[data-state="rifiutata"] .chat-input-locked__copy > span,
.chat-input-locked[data-state="annullata"] .chat-input-locked__copy > span,
.chat-input-locked[data-state="completata"] .chat-input-locked__copy > span {
    color: #6D6D6D;
}

.chat-img-btn,
.chat-send-btn {
    width: 42px;
    height: 42px;
    border-radius: 50%;
    box-shadow: none;
}

.chat-img-btn { background: transparent; }
.chat-img-btn:hover { background: #E9E9E9; }
.chat-send-btn { background: #FFD84D; }
.chat-send-btn:hover { background: #F4C932; }

.support-new-btn {
    padding: 9px 13px;
    background: #FFD84D;
    border-radius: 18px;
}

.support-form-wrap { background: #F8F8F8; }
.support-ticket-list { padding: 0; }

.support-ticket-item {
    min-height: 44px;
    padding: 10px 16px;
    background: #FFFFFF;
    border: 0;
    border-bottom: 1px solid #F0F0F0;
    border-radius: 0;
}

.support-ticket-item.active {
    background: #FFF7D7;
    border-color: #F0F0F0;
    box-shadow: inset 4px 0 0 #FFD84D;
}

.support-messages-area { background-color: #F8F6F0; }

/* ---------- Assistenza: ticket e conversazione dedicati ---------- */
.chat-main--support .chat-header {
    gap: 12px;
    background: #FFFFFF;
    border-bottom: 0;
}

.chat-main--support .chat-header__avatar--support {
    box-shadow: none;
}

.chat-main--support .chat-header__info p {
    color: #777;
}

.chat-main--support .support-new-btn {
    min-height: 40px;
    padding: 0 16px;
    border-radius: 999px;
}

.chat-main--support .support-ticket-list {
    position: relative;
    display: flex;
    flex-direction: row;
    gap: 8px;
    max-height: none;
    min-height: 62px;
    overflow-x: auto;
    overflow-y: hidden;
    padding: 0 20px 12px;
    background: #FFFFFF;
    border-bottom: 1px solid #ECECEC;
    scrollbar-width: none;
}

.chat-main--support .support-ticket-list::-webkit-scrollbar { display: none; }

.chat-main--support .support-ticket-item {
    flex: 0 0 auto;
    max-width: 180px;
    min-height: 42px;
    padding: 9px 14px;
    background: #FFFFFF;
    border: 1px solid #E9E9E9;
    border-radius: 999px;
    box-shadow: none;
}

.chat-main--support .support-ticket-item:hover {
    background: #F5F5F5;
    border-color: #DEDEDE;
}

.chat-main--support .support-ticket-item.active {
    background: #FFF9E5;
    border-color: #F2D35F;
    box-shadow: none;
}

.chat-main--support .support-ticket-item__state {
    display: none;
}

.chat-main--support .support-ticket-item__subject {
    font-size: .78rem;
}

.chat-main--support .support-messages-area {
    padding-inline: clamp(20px, 9%, 120px);
    background-color: #FFFFFF;
    background-image: none;
}

.chat-main--support #support-input-area {
    width: 100%;
    padding: 12px;
    box-sizing: border-box;
}

.chat-main--support #support-message-form {
    width: 100%;
    max-width: none;
    min-height: 52px;
    margin: 0;
    gap: 7px;
    padding: 5px 5px 5px 17px;
    border-radius: 999px;
    box-sizing: border-box;
}

.chat-main--support #support-message-form input,
.chat-main--support #support-message-form input:focus {
    height: 42px;
    font-size: .92rem;
}

.chat-main--support #support-message-form .chat-send-btn {
    width: 42px;
    height: 42px;
}

.chat-main--support .support-placeholder {
    gap: 5px;
}

.chat-main--support .support-placeholder__icon {
    width: 50px;
    height: 50px;
    margin-bottom: 8px;
    color: #171717;
    background: #FFD84D;
    border-radius: 50%;
}

/* ---------- Modale apertura ticket ---------- */
.support-ticket-modal[hidden] { display: none; }

.support-ticket-modal {
    position: fixed;
    z-index: 1200;
    inset: 0;
    display: grid;
    place-items: center;
    padding: 22px;
    animation: support-modal-in .22s cubic-bezier(.2, .8, .2, 1) both;
}

.support-ticket-modal__backdrop {
    position: absolute;
    inset: 0;
    background: rgba(20, 20, 20, .38);
    backdrop-filter: blur(6px);
    -webkit-backdrop-filter: blur(6px);
}

.support-ticket-modal__card {
    position: relative;
    z-index: 1;
    width: min(100%, 460px);
    padding: 28px;
    background: #FFFFFF;
    border-radius: 26px;
    box-shadow: 0 24px 65px rgba(15, 15, 15, .2);
}

.support-ticket-modal__close {
    position: absolute;
    top: 16px;
    right: 16px;
    display: grid;
    place-items: center;
    width: 36px;
    height: 36px;
    color: #171717;
    background: #F5F5F5;
    border-radius: 50%;
    transition: background .18s ease, transform .18s ease;
}

.support-ticket-modal__close:hover { background: #EDEDED; }
.support-ticket-modal__close:active { transform: scale(.92); }

.support-ticket-modal__close svg {
    width: 19px;
    height: 19px;
    fill: none;
    stroke: currentColor;
    stroke-width: 2;
    stroke-linecap: round;
}

.support-ticket-modal__eyebrow {
    display: block;
    margin-bottom: 7px;
    color: #8A7008;
    font-size: .7rem;
    font-weight: 800;
    letter-spacing: .08em;
    text-transform: uppercase;
}

.support-ticket-modal h2 {
    max-width: 320px;
    color: #171717;
    font-size: 1.46rem;
    line-height: 1.12;
    letter-spacing: -.04em;
}

.support-ticket-modal__intro {
    margin: 9px 0 22px;
    color: #747474;
    font-size: .87rem;
    line-height: 1.45;
}

.support-ticket-modal form { display: grid; gap: 8px; }

.support-ticket-modal label {
    margin-top: 5px;
    color: #262626;
    font-size: .78rem;
    font-weight: 800;
}

.support-ticket-modal .support-input,
.support-ticket-modal .support-textarea {
    margin: 0;
    border-color: #E2E2E2;
    border-radius: 15px;
    font-size: .88rem;
}

.support-ticket-modal .support-input { min-height: 47px; }
.support-ticket-modal .support-textarea {
    height: 118px;
    min-height: 118px;
    max-height: 118px;
    overflow-y: auto;
    resize: none;
}

.support-ticket-modal .support-input:focus,
.support-ticket-modal .support-textarea:focus {
    border-color: #171717;
    box-shadow: none;
}

.support-ticket-modal__actions {
    display: flex;
    gap: 10px;
    margin-top: 14px;
}

.support-ticket-modal__actions .support-submit-btn,
.support-ticket-modal__actions .support-cancel-btn {
    min-width: 0;
    flex: 1;
    min-height: 46px;
    border-radius: 999px;
}

.support-ticket-modal__error {
    margin: 4px 0 0;
    color: #C74B41;
    font-size: .76rem;
    font-weight: 700;
}

@keyframes support-modal-in {
    from { opacity: 0; transform: translateY(10px) scale(.985); }
    to { opacity: 1; transform: translateY(0) scale(1); }
}

@media (max-width: 768px) {
    .chat-container {
        height: calc(100dvh - 70px - 92px);
        grid-template-columns: 1fr;
    }

    .chat-sidebar__header { padding: 16px; }
    .conversation-item { padding: 10px 15px; }
    .chat-sidebar__divider { padding-right: 15px; padding-left: 15px; }
    .chat-header { min-height: 62px; padding: 10px 13px; }
    .chat-privacy-warning { padding: 8px 13px; }
    .messages-container { padding: 14px 12px; }
    .message { max-width: 84%; }
    .chat-input-area { padding: 9px 10px calc(10px + env(safe-area-inset-bottom)); }

    .chat-main--support .chat-header { padding: 10px 13px; }
    .chat-main--support .support-new-btn { min-height: 38px; padding: 0 12px; }
    .chat-main--support .support-ticket-list { min-height: 58px; padding: 8px 12px; }
    .chat-main--support .support-ticket-item { max-width: min(180px, 60vw); }
    .chat-main--support .support-messages-area { padding-inline: 14px; }
    .chat-main--support #support-input-area { padding: 10px 8px calc(13px + env(safe-area-inset-bottom)); }
    .chat-main--support #support-message-form { min-height: 52px; padding-left: 17px; }
    .chat-main--support #support-message-form input,
    .chat-main--support #support-message-form input:focus { height: 42px; }
    .chat-main--support #support-message-form .chat-send-btn { width: 42px; height: 42px; }
}

/* ---------- Terza colonna: richiesta associata ---------- */
.chat-container {
    grid-template-columns: 370px minmax(420px, 1fr) 332px;
}

#chat-right > section { grid-column: 2; }

.chat-details {
    grid-column: 3;
    grid-row: 1;
    min-width: 0;
    overflow-y: auto;
    background: #FFFFFF;
    border-left: 1px solid #E5E5E5;
}

.chat-details__placeholder {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    min-height: 100%;
    padding: 32px;
    color: var(--text-secondary);
    text-align: center;
}

.chat-details__placeholder[hidden],
.chat-details__content[hidden] { display: none; }

.chat-details__placeholder-icon {
    display: grid;
    place-items: center;
    width: 48px;
    height: 48px;
    margin-bottom: 13px;
    color: #8A8A8A;
    background: #F2F2F2;
    border-radius: 50%;
}

.chat-details__placeholder-icon svg {
    width: 21px;
    height: 21px;
    fill: none;
    stroke: currentColor;
    stroke-width: 1.8;
    stroke-linecap: round;
    stroke-linejoin: round;
}

.chat-details__placeholder h3 {
    margin-bottom: 5px;
    color: var(--text);
    font-size: .95rem;
}

.chat-details__placeholder p {
    max-width: 225px;
    color: var(--text-muted);
    font-size: .8rem;
    line-height: 1.45;
}

.chat-details__header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    min-height: 64px;
    padding: 13px 18px;
    background: #FFFFFF;
    border-bottom: 1px solid #E5E5E5;
}

.chat-details__eyebrow {
    display: block;
    margin-bottom: 2px;
    color: var(--text-muted);
    font-size: .63rem;
    font-weight: 800;
    letter-spacing: .09em;
    text-transform: uppercase;
}

.chat-details__header h3 {
    color: var(--text);
    font-size: .94rem;
    letter-spacing: -.015em;
}

.chat-details__status {
    flex: 0 0 auto;
    padding: 5px 8px;
    color: #695300;
    background: #FFF1AF;
    border-radius: 10px;
    font-size: .64rem;
    font-weight: 800;
    white-space: nowrap;
}

.chat-details__status--accettata,
.chat-details__status--confermata,
.chat-details__status--completata { color: #1B754F; background: #E5F6EC; }
.chat-details__status--pagata { color: #3565A8; background: #E8F1FF; }
.chat-details__status--rifiutata,
.chat-details__status--annullata { color: #B44136; background: #FFF0EE; }

.chat-details__body { padding: 20px 18px 26px; }

.chat-details__type {
    display: inline-block;
    margin-bottom: 9px;
    padding: 5px 8px;
    color: #6B5600;
    background: #FFF7D7;
    border-radius: 9px;
    font-size: .65rem;
    font-weight: 800;
}

.chat-details__body h4 {
    margin-bottom: 5px;
    color: var(--text);
    font-size: 1.2rem;
    line-height: 1.15;
    letter-spacing: -.035em;
}

.chat-details__person {
    margin-bottom: 20px;
    color: var(--text-secondary);
    font-size: .8rem;
}

.chat-details__facts {
    display: grid;
    gap: 8px;
    margin: 0 0 20px;
    padding: 0;
    border-top: 0;
}

.chat-details__facts > div {
    padding: 11px 12px;
    background: #FFFFFF;
    border: 1px solid #ECECEC;
    border-radius: 13px;
}

.chat-details__facts dt {
    display: flex;
    align-items: center;
    gap: 7px;
    margin-bottom: 3px;
    color: var(--text-muted);
    font-size: .68rem;
    font-weight: 700;
}

.chat-details__facts dt svg {
    width: 15px;
    height: 15px;
    fill: none;
    stroke: currentColor;
    stroke-width: 1.8;
    stroke-linecap: round;
    stroke-linejoin: round;
}

.chat-details__facts dd {
    margin: 0 0 0 22px;
    color: var(--text);
    font-size: .8rem;
    font-weight: 700;
    line-height: 1.35;
}

.chat-details__description {
    padding: 13px;
    background: #F8F8F8;
    border-radius: 12px;
}

.chat-details__description span {
    display: block;
    margin-bottom: 5px;
    color: var(--text-muted);
    font-size: .65rem;
    font-weight: 800;
    letter-spacing: .04em;
    text-transform: uppercase;
}

.chat-details__description p {
    color: var(--text-secondary);
    font-size: .78rem;
    line-height: 1.45;
    overflow-wrap: anywhere;
}

@media (max-width: 1240px) {
    .chat-container { grid-template-columns: 330px minmax(360px, 1fr) 290px; }
}

@media (max-width: 1024px) {
    .chat-container { grid-template-columns: 350px minmax(0, 1fr); }
    .chat-details { display: none; }
}

@media (max-width: 768px) {
    .chat-container { grid-template-columns: 1fr; }
    #chat-right > section { grid-column: 1; }

    /* L'assistenza è una vista a pannello singolo, non conserva la griglia
       desktop con sidebar + conversazione. */
    body.is-support-chat-open .chat-container { grid-template-columns: 1fr; }
    body.is-support-chat-open #chat-right > section { grid-column: 1; }

    .chat-header--request-trigger { cursor: pointer; }
    .chat-header--request-trigger:active { background: #F7F7F7; }
    .mobile-request-details-modal[hidden] { display: none; }
    .mobile-request-details-modal {
        position: fixed;
        z-index: 1200;
        inset: 0;
        display: flex;
        align-items: center;
        justify-content: center;
        padding: 20px;
    }
    .mobile-request-details-modal__backdrop {
        position: absolute;
        inset: 0;
        background: rgba(0, 0, 0, .38);
        backdrop-filter: blur(4px);
    }
    .mobile-request-details-modal__card {
        position: relative;
        z-index: 1;
        width: min(100%, 420px);
        max-height: min(72dvh, 600px);
        overflow-y: auto;
        padding: 20px 18px 22px;
        background: #fff;
        border-radius: 26px;
        box-shadow: 0 18px 48px rgba(0, 0, 0, .2);
        animation: mobile-request-details-enter .24s cubic-bezier(.2,.8,.2,1);
    }
    .mobile-request-details-modal__topbar {
        display: flex;
        align-items: flex-start;
        justify-content: space-between;
        gap: 16px;
        margin-bottom: 18px;
    }
    .mobile-request-details-modal__topbar span {
        color: var(--text-muted);
        font-size: .7rem;
        font-weight: 800;
        letter-spacing: .08em;
        text-transform: uppercase;
    }
    .mobile-request-details-modal__topbar h2 { margin: 4px 0 0; font-size: 1.35rem; }
    .mobile-request-details-modal__close {
        display: grid;
        width: 40px;
        height: 40px;
        padding: 0;
        color: #171717;
        background: #F3F3F3;
        border: 0;
        border-radius: 50%;
        place-items: center;
    }
    .mobile-request-details-modal__close svg { width: 20px; height: 20px; fill: none; stroke: currentColor; stroke-width: 2; }
    .mobile-request-details-modal__body .chat-details__header { display: none; }
    .mobile-request-details-modal__body .chat-details__body { padding: 0; }
    .mobile-request-details-modal__body .chat-details__type { margin-bottom: 10px; }
    .mobile-request-details-modal__body .chat-details__facts > div { background: #fff; }
}

@keyframes mobile-request-details-enter {
    from { opacity: 0; transform: translateY(10px) scale(.97); }
    to { opacity: 1; transform: translateY(0); }
}

/* ---------- Movimento e esperienza mobile ---------- */
@keyframes chat-panel-enter {
    from { opacity: 0; transform: translateX(22px); }
    to { opacity: 1; transform: translateX(0); }
}

@keyframes chat-content-enter {
    from { opacity: 0; transform: translateX(9px); }
    to { opacity: 1; transform: translateX(0); }
}

.chat-panel-enter {
    animation: chat-panel-enter .28s cubic-bezier(.2, .8, .2, 1) both;
}

.chat-panel-enter .chat-header {
    animation: chat-content-enter .32s cubic-bezier(.2, .8, .2, 1) both;
}

.chat-panel-enter .chat-privacy-warning,
.chat-panel-enter .messages-container {
    animation: chat-content-enter .36s cubic-bezier(.2, .8, .2, 1) both;
}

.conversation-item,
.mobile-back-btn,
.chat-send-btn {
    -webkit-tap-highlight-color: transparent;
}

@media (max-width: 768px) {
    /* La chat attiva mantiene il giallo identitario della navigazione. */
    .chat-page .mobile-bottom-nav__item.active,
    .chat-page .mobile-bottom-nav__item.active svg,
    .chat-page .mobile-bottom-nav__item.active svg * {
        color: #E3B300;
        stroke: #E3B300;
        filter: none;
    }

    @keyframes mobile-chat-panel-enter {
        from { opacity: .6; transform: translateX(48px); }
        to { opacity: 1; transform: translateX(0); }
    }

    .chat-panel-enter {
        animation: mobile-chat-panel-enter .34s cubic-bezier(.2, .8, .2, 1) both;
    }

    .chat-page {
        overflow: hidden;
        background: #FFFFFF;
        overscroll-behavior: none;
    }

    .chat-page .header { display: none; }

    .chat-page.has-mobile-bottom-nav .chat-container {
        height: calc(100vh - 92px);
        height: calc(100dvh - 92px);
        background: #FFFFFF;
    }

    .chat-page .chat-sidebar {
        padding-top: env(safe-area-inset-top);
        background: #FFFFFF;
    }

    .chat-page .chat-sidebar__header {
        padding: 23px 18px 13px;
        background: #FFFFFF;
        border-bottom: 0;
    }

    .chat-page .chat-sidebar__title h2 {
        font-size: 1.34rem;
    }

    .chat-page .chat-sidebar__search-area {
        display: block;
        padding: 0 18px 12px;
        background: #FFFFFF;
    }

    .chat-page .chat-sidebar__search {
        display: flex;
        align-items: center;
        gap: 10px;
        height: 44px;
        padding: 0 14px;
        color: #8A8A8A;
        background: #F5F5F5;
        border-radius: 999px;
    }

    .chat-page .chat-sidebar__search svg {
        flex: 0 0 auto;
        width: 18px;
        height: 18px;
        fill: none;
        stroke: currentColor;
        stroke-width: 1.9;
        stroke-linecap: round;
    }

    .chat-page .chat-sidebar__search input {
        width: 100%;
        min-width: 0;
        padding: 0;
        color: var(--text);
        font: inherit;
        font-size: .93rem;
        background: transparent;
        border: 0;
        outline: 0;
        box-shadow: none;
        appearance: none;
        -webkit-appearance: none;
    }

    .chat-page .chat-sidebar__search input::placeholder {
        color: #969696;
        opacity: 1;
    }

    .chat-page .conversations-list {
        padding: 10px 0 12px;
        background: #FFFFFF;
        -webkit-overflow-scrolling: touch;
        overscroll-behavior: contain;
    }

    .chat-page .conversation-item {
        position: relative;
        min-height: 72px;
        margin: 0;
        padding: 11px 12px;
        border-bottom: 0;
        border-radius: 0;
        box-shadow: none;
    }

    .chat-page .conversation-item:not(.conversation-item--support)::after {
        position: absolute;
        right: 0;
        bottom: 0;
        left: 67px;
        height: 1px;
        content: '';
        background: #ECECEC;
    }

    .chat-page .conversation-item:last-child::after {
        display: none;
    }

    .chat-page .conversation-item:active {
        transform: scale(.975);
    }

    /* Nella lista mobile non serve mantenere il riquadro selezionato:
       la conversazione è già riconoscibile una volta aperta a schermo intero. */
    .chat-page .chat-container:not(.chat-open) .conversation-item.active {
        background: transparent;
        border-color: transparent;
        box-shadow: none;
    }

    .chat-page .chat-sidebar__divider {
        margin: 8px 12px 6px;
        padding-top: 14px;
        background: transparent;
        border-top-color: #E8E8E8;
    }

    .chat-page .conversation-item--support {
        margin: 0 12px calc(12px + env(safe-area-inset-bottom));
        border-radius: 18px;
        box-shadow: none;
    }

    .chat-page .conversation-item--support:hover {
        background: #F3F3F3;
    }

    .chat-page .chat-main {
        background: #FFFFFF;
    }

    .chat-page .chat-header {
        min-height: 66px;
        padding: calc(10px + env(safe-area-inset-top)) 14px 10px;
        background: #FFFFFF;
    }

    .chat-page .mobile-back-btn {
        width: 38px;
        height: 38px;
        background: #F2F2F2;
        border-radius: 50%;
        transition: transform .18s ease, background .18s ease;
    }

    .chat-page .mobile-back-btn:active {
        background: #E7E7E7;
        transform: scale(.91);
    }

    .chat-page .chat-privacy-warning {
        margin: 0;
        padding: 8px 14px;
        background: #FFF5CC;
        font-size: .68rem;
    }

    .chat-page .messages-container {
        padding: 16px 14px 12px;
        -webkit-overflow-scrolling: touch;
        overscroll-behavior: contain;
    }

    .chat-page .chat-input-area {
        padding: 10px 12px calc(13px + env(safe-area-inset-bottom));
        background: transparent;
        border-top: 0;
    }

    .chat-page #message-form,
    .chat-page #support-message-form {
        min-height: 48px;
        border-radius: 25px;
    }

    .chat-page #message-form .chat-send-btn,
    .chat-page #support-message-form .chat-send-btn {
        width: 40px;
        height: 40px;
    }

    .chat-page .chat-input-locked {
        min-height: 48px;
        border-radius: 17px;
    }

    .chat-page .chat-main--support #support-message-form {
        width: 100%;
        max-width: none;
        min-height: 52px;
        margin: 0;
        padding: 5px 5px 5px 17px;
        border-radius: 999px;
    }

    .chat-page .chat-main--support #support-message-form input,
    .chat-page .chat-main--support #support-message-form input:focus {
        height: 42px;
        font-size: .92rem;
    }

    .chat-page .chat-main--support #support-message-form .chat-send-btn {
        width: 42px;
        height: 42px;
    }
}

@media (prefers-reduced-motion: reduce) {
    *,
    *::before,
    *::after {
        scroll-behavior: auto !important;
        animation-duration: .01ms !important;
        animation-iteration-count: 1 !important;
        transition-duration: .01ms !important;
    }
}